About the R-Point Program
Q: What is the R-Point program?
A: R-Points are bonus points you get when you purchase a qualifying bundle on the game's Webshop. You can use R-Points to redeem selected rewards at the Redemption Shop.
Q: Who can use R-Point?
Answer: Any User who has a valid account on Webshop and has made a successful purchase of a qualifying bundle can accumulate and use R-Points.
About R-Point
Q: What is R-Point and is it money?
Answer: R-Points are points initiated by the Company, only used to exchange selected rewards. R-Points are not money, e-wallets, cryptocurrencies or digital assets, and cannot be converted back to cash or any form of payment.
Q: How do I get R-Points?
A: R-Points are added automatically when you purchase a Webshop qualifying bundle successfully. No further action is required - complete the transaction and the balance will be updated.
Q: How many R-Points do I get per purchase?
A: The number of R-Points depends on the value of the package, calculated according to the formula: R-Point = Value of the package x 10% x Conversion rate. The specific R-Point value is always publicly displayed at the payment step, before you confirm the order. In the event of any discrepancy, the R-Point value displayed at the payment step shall be taken as final.
Q: Which loading package is calculated R-Point?
Answer: Packages with the number of R-Points received are valid packages. Some packages without R-Points will be clearly marked on the Webshop for your consideration before purchasing. R-Points are only credited after the transaction is successfully confirmed.
How to Change R-Points
Q: How do I get to the Exchange Page?
Visit the Redemption Page at https://vip.rgsgame.com/sg/en/game-list. Log in with the account associated with the respective game. After logging in, you can select Server, Character and view the entire Rewards Catalog.
Q: How to exchange R-Points?
Answer: The process consists of 3 steps:
1. Log in - go to the account and select Character & Server.
2. Select Reward - browse the catalog and select the item you want to redeem.
3. Confirm - R-Points are immediately deducted and rewards are sent to the in-game mailbox.
Q: Do I need to choose a character / host when exchanging gifts?
A: Yes. You need to select the correct character and server to receive the rewards before confirming the exchange. The rewards are delivered directly to the selected character's in-game mailbox. The Company does not support transferring of rewards between characters or servers after redemption.
Q: Can I see the balance and exchange history?
A: Yes. The current R-Point balance and redemption history are displayed in the R-Point History section of the Redemption Shop.
Items in the Exchange Page
Q: What items are available at launch?
A: The initial catalog contains a variety of limited items and resources to support the progress of the game. Go to the Redemption Shop to see the full list of available rewards.
Q: Is there a limit on the number of exchanges?
A: Yes. Each Item has its own redemption limit (by day / week / month, by account or by character), which is publicly listed on the Redemption Shop.
R-Point Expiration Date
Q: Does the R-Point expire?
A: Yes. R-Points generated within one quarter will expire on the last day of that same quarter, the following year.
For example, R-Points generated in January-March 2026 (Q1 / 2026) will expire on 31/3/2027.
For example, R-Points generated in January-March 2026 (Q1 / 2026) will expire on 31/3/2027.
Other questions
Q: Can I get R-Points from in-game transactions?
A: No. R-Points are only earned from a valid bundle purchase on the Webshop, and can only be used on the Game's respective Redemption Shop.
Q: Can I transfer R-Points to another account?
A: No. R-Points are non-transferable and tied to the account that made the purchase on Webshop.
Q: Can I exchange R-Points for cash or other currency?
A: No. R-Points are not convertible into cash, gift cards or any other form of monetary value. R-Points are only available within the Redemption Shop.
Q: If I have more questions or have a problem, where do I contact?
A: Please contact the support team through the official channels listed on the Webshop or the in-game help center:
- Email: support@rgsgame.zendesk.com
- Customer care page: https://support.rgsgame.com/hc/en-us
The information in this article is accurate at the time of publication and is subject to change. Please check in the game or on the official Webshop for the latest information.