Payment Policy

Accepted Payment Methods

• Google Play Store

• Apple App Store

• Razer Gold

Refund Policy

• All purchases are final and non-refundable.

Chargeback Policy

• A chargeback is when a payment is disputed with your bank, card issuer, or payment provider.

• Chargebacks are considered a violation of our payment policy.

• Any account involved in a chargeback will be permanently banned.

• If you experience payment issues, please contact Support first.

Need Help?

If your payment was completed but items were not delivered:

1. Check your in-game mailbox or inventory.

2. Verify your payment history.

3. Submit a ticket through the in-game Help Center or at support.rgsgame.com with:

   • Transaction ID

   • Date and time of purchase

   • Your User ID / Character Name

Important Notes

• Provide accurate details to speed up investigations.

• Do not initiate chargebacks before contacting Support.

• Fraudulent activity may result in item removal, suspension, or a permanent ban.