If your payment was successful but you haven’t received your purchased items, don’t worry — this is usually due to a temporary delay or a minor syncing issue.
Possible Reasons for Delay:
- The purchase is still being processed by the payment provider (can take a few minutes to an hour)
- A connection issue occurred right after the payment, interrupting item delivery
- You may be logged into the wrong account or server — check your login method and character ID
- There was a delay in syncing between the payment system and game servers
- Items were delivered but are not yet visible due to UI lag or poor network conditions
What You Can Do:
- Wait a few minutes and restart the game
- Confirm that you’re logged into the correct account and server
- Check your purchase history to ensure the payment was completed successfully
- If the items are still missing, please contact our support team and provide the following details:
- Screenshot of the payment receipt
- Game name (e.g., The Moonlit Oath)
- Character name and server
- Name of the package or item purchased
- Platform used (Google Play / App Store / RGS Game Shop)