If you were charged twice for the same item or package in the game — even though you only made the purchase once — don’t worry. This can happen due to processing errors, and we’re here to help.
Possible Reasons for Duplicate Charges or Items:
- A system or payment processing error caused the same purchase to be charged twice
- There was a delay in transaction confirmation, and the system unintentionally delivered the same item again
- Your payment provider submitted the same payment more than once due to a technical issue
What You Should Do:
- Check your transaction history on Google Play, the App Store, or the RGS Game Shop
- Take clear screenshots of both transactions or receipts showing the duplicate charge
- Do not attempt to repurchase the same item while the issue is unresolved
- Submit a support request with the following information:
- Screenshot of the payment receipt
- Game name (e.g., The Moonlit Oath)
- Character name and server
- Name of the package or item purchased
- Platform used (Google Play / App Store / RGS Game Shop)