If your payment didn’t go through or you were unable to complete the checkout process, don’t worry — this can happen due to a few common issues. Here’s what you can check and how to resolve it.
Possible Reasons for Payment Failure:
- Your credit or debit card was declined by the issuing bank
- The payment method is not supported in your region
- You entered incorrect or expired card details
- Insufficient funds or your spending limit has been reached
- A temporary issue occurred with the payment processor
- Poor internet connection or a timeout during checkout
- Device or browser compatibility issues (especially on Webshop)
- Security filters blocked the transaction due to unusual activity
What You Can Do:
- Double-check your payment details and try again
- Try using a different payment method, if available
- Restart the game and ensure you’re on a stable internet connection
- If using the Webshop, try a different device or browser
- Contact your payment provider to check if the transaction was blocked or declined
- If the issue continues, submit a support request to our team with:
- A brief description of the issue
- The platform used (Google Play, App Store, RGS Game Shop)
- Any error messages or screenshots (if available)