If you're experiencing payment-related issues such as not being able to purchase, duplicate charges, not receiving your purchase, you can quickly send a support request to the RGS Games Customer Support team for timely assistance.
Step-by-step guide:
You can submit an account support request using one of the following methods:
From the Help Center:
- Visit https://support.rgsgame.com
- Click the “SUBMIT A TICKET” button at the bottom of the screen
- Fill in the fields of the form and submit the ticket. Before you submit the ticket please include the following details in the description so our customer service agents can assist you better
- Screenshot of the transaction receipt
- Game name (e.g., The Moonlit Oath)
- Name of the package or item purchased
- Platform used (Google Play / App Store)
- How to retrieve your transaction receipt
- For Android: Go to Google Play > Payments & Subscriptions > Purchase History
- For iOS: Go to Settings > Apple ID > Media & Purchases > Purchase History
From within a RGS ONLINE game:
- Click on the widget and access the “Support”
- Additionally, look out for the Customer Service button on the login page and in the game
- These buttons will lead you to the Help Center and you can follow the steps above to continue
After submitting your ticket, you will receive an email confirmation. Additionally, you can manage your support tickets when you login on the Help Center
Note:
Google and Apple are third-party payment processors, so your transaction receipt is a critical reference for the RGS Games team to verify and assist with your issue.
If the receipt is invalid or missing key details, it may delay the resolution process.