How to report an RGS Account issue?

What is this article for?

If you're experiencing account-related issues such as being unable to log in, game data problems, or other account access concerns, you can quickly send a support request to the RGS Games Customer Support team for timely assistance.

Step-by-step guide

You can submit an account support request using one of the following methods:

From the Help Center:

1. Visit https://support.rgsgame.com

2. Click the “SUBMIT A TICKET” button at the bottom of the screen

   

3. Fill in the fields of the form and submit the ticket. Before you submit the ticket please include the following details in the description so our customer service agents can assist you better
   • Type of login methods you use
   • Login username
   • Approximate date of account creation/last login
   • In-game name in a RGS ONLINE game (if applicable)

From within a RGS ONLINE game:

1. Click on the widget and access the “Support”

2. Additionally, look out for the Customer Service button on the login page and in the game

3. These buttons will lead you to the Help Center and you can follow the steps above to continue

After submitting your ticket, you will receive an email confirmation. Additionally, you can manage your support tickets when you login on the Help Center